Return & Refund Policy
At Shop.girlsfashionideas.com, we strive to ensure customer satisfaction. However, if you are not completely satisfied with your purchase, we’re here to assist. Please read our policy carefully to understand the terms under which we accept returns and process refunds.
1. Return Eligibility
- You may return an item within 7 days of receiving your order if:
- The item is unused, in its original packaging, and in the same condition as when you received it.
- The item must have all original tags, labels, and accessories.
- The product is damaged or defective upon arrival.
Non-returnable items:
- Certain items are not eligible for return, such as:
- Earrings (for hygiene reasons).
- Custom or personalized items.
- Clearance or final sale items.
2. How to Request a Return
- To initiate a return, please contact us at [your email address] or call us at [your phone number] within 7 days of receiving the product.
- Provide your order number, details of the product you wish to return, and the reason for the return.
- Once we approve your return request, we will provide instructions for returning the product.
3. Return Shipping Charges
- Customers are responsible for paying all return shipping charges.
- Shipping costs paid at the time of the original purchase are non-refundable, even if the return is approved.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method (credit card, debit card, etc.).
- For Cash on Delivery (COD) orders, refunds will be processed as store credit or bank transfer (you will need to provide your bank details).
5. Non-refundable Shipping Charges
- Please note that shipping charges are non-refundable under any circumstances. If you return an item, the original shipping costs will not be refunded, even if the return is due to an error on our part.
6. Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, please contact us at [your email address] within 7 days of receiving the item.
7. Late or Missing Refunds
- If you haven’t received your refund within the specified time, check your bank account and contact your credit card company or bank, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at [your email address].
8. Damaged or Incorrect Products
- If you receive a damaged or incorrect item, notify us within 24 hours of receiving the product. We will arrange a replacement or issue a full refund, including return shipping costs for damaged/incorrect items only.
9. Cancellation Policy
- You may cancel your order within 24 hours of placing it. After this period, the order may have already been processed and shipped.
10. Contact Us
If you have any questions or need assistance with returns or refunds, please contact us at support@girlsfashionideas com or call us at 91-7974455116.
